Keep your Automation Simple

I’ll start this off by saying I’m guilty of not always keeping it simple.  But, I strive for simplicity.  Just because you can build something in Salesforce 10 different ways, doesn’t mean all 10 of those ways are right.  The solutions we implement often have a great deal to do with the skills and budget your Org has available.  Back when I was a Solo Admin, I was very guilty of duct taping together solutions, because the alternative solution was to have nothing.  We didn’t have the budget to hire developers for all of our ideas.

The purpose of this post is to discuss how we can simplify our solutions to make them easier for us to comprehend and maintain.  We’re going to walk through this set of requirements our project champion gave us:

  1. On Closed Won Opportunities, Alert Accounting with an Email
  2. Automatically Create a new Project for our Account Manager to run.
  3. Update the Account Owner to be the Account Manager
  4. Alert the Account Manager of their new Project, with a link to take them straight to the project.

Let’s take a first pass at solving this…


This accomplishes everything that we were looking to do.  We can now send the project champion a note saying that it has been completed… right?  Hold on!

Looking at this solution from end-to-end, how easy is this going to be for me to maintain?  On the surface, it’s pretty basic, but would an outsider easily comprehend it?

Let’s take another pass at simplifying it…


We were able to simplify our automation by putting the Email Alerts into the Process Builder and Flow.  This looks easier to maintain and understand than our first process.  I would be tempted to call it quits here, but I think we could simplify the process further.

So, let’s take one last pass at simplifying this…


I’m feeling pretty good about this now.  Everything is in one location, and I can see all of my automation around this scenario in one spot!  Personally, I would go with our third and final solution if I was going to implement this automation.  Don’t go crazy and (when possible) and have Workflow Rules, Process Builder, Flow, and APEX all working together for one piece of automation.

4 Easy Ways to Improve Your Org’s Lightning Experience Adoption

#1 Optimize the Home Page

Add a Rich Text Component to create your Home Page Links to key Reports, Dashboards, List Views, External Resources, and other items.  It is all about creating a streamlined process that is enjoyable to the End User.


I like to use Bold Text to break up the links into different sections.


Clean up the page, get rid of excess.  Think about what the User really wants to see when they login to Salesforce.  If Top Deals doesn’t really work well for your Business, then remove it from the Layout.  Drag in your a Report Chart or other components that makes sense for your End Users.


#2 Utilize Default Tabs

This small trick is one of my favorite parts of Lightning Experience.  I’m now able to set what the default starting point for a page is.  This is fantastic, because going to an Order you’ll typically want to see Order Lines (if you use them).  For a Contact you might care to see the Details first.  With the ability to default the tabs, we’re able to adjust this on every layout!


#3 Customize the Highlights Panel

You have the ability to put a few key fields on the top of your page.  By doing this, you can give the End User a constant spot to look at those key Status, Amount, and Owner fields.  Unfortunately we’re limited currently in the number of fields we can display, so be selective of what you do display.  I prefer to use Image Formulas up here to give a quick visual representation of the record, as opposed to plain text, when possible. These fields are managed with Compact Layouts.


#4 Get Creative with the Layouts

You’re not married to a layout.  You can create your own Layout from one of the templates available.  This ability to control not just the fields, but the whole page’s layout without any code is really awesome, don’t hesitate to use this feature.  You do have to create a New Lightning Page from within Setup.  You can’t hit Edit Page on a record and create a new layout template that way.


Tailoring your Wave Dashboards with the Layout Manager

One of the things that Wave has recently transitioned from having the Flex Designer as BETA and making it now the Standard Wave Dashboard Designer.  Now that it is out of BETA we have tons of new features available that really allow you to create some fantastic layouts tailored to different devices and screen resolutions.  The beauty of the Flex Designer (now called Wave Dashboard Designer), is that it would change the different charts, filters, and other pieces of your Dashboard based on the size of the monitor.  Note: there were previously other ways of doing this, but now Salesforce has made this extremely easy!


When you’re editing your Layout’s properties, you now have the option to control the amount of columns and their spacing.  This gives you more control than before when you’re trying to make a beautiful dashboard.


Columns determines how many columns your Grid will have.  The more you have, the more control you have with your different dashboard elements.  I’ve yet to hear of any downsides for bumping it up to 50 columns (the max).

Cell Spacing is how much space is between the different cells or blocks on your grid.  You have the option of 0, 4, 8, and 12.





The Maximum Dashboard Width plays into our next section on the Layout editor, Device.  This is where we get to control what devices and monitors will work with this Layout.


Screen Width allows you to set ranges that this Layout will work for.  In this image, I’m creating this for really large screens only, and I’ve just set a minimum width for the layout.  For my Standard layout I used both the minimum and the maximum width values.  Note: these numbers are in pixels.

Orientation is whether or not you want to make the Layout only work for Landscape or Portrait orientations.  It defaults to all, but having the ability to dynamically change it also based on the device’s orientation is fantastic!

Platform allows you to determine if your Layout works for iOs, Android, or both.

How does it all tie together?

When you’re editing your Dashboard you’ll see your Layout dropdown to the left of the back and forward arrows.  You can see here that I’m able to create my own Layouts for one Dashboard.  This gives you full control now over how the Dashboard will look at multiple aspect ratios.


Let’s take a look at this in action.  Below, I’m presenting you two very different Dashboard Layouts inside the same Cases Dashboard!  The first screen shot is for Large Screen Users, and the screen shot is for iPad Pro Users.  Notice, I can now add a variety of charts and filters based on the specific layout without any heavy lifting!

Large Screen View


iPad Pro View


Understanding how Two-Column Screens work in Visual Flow

When I saw the release notes for Winter ’17, I was very excited about the ability to have two-column screens inside of Visual Flow.  When I first published my release notes highlights, there wasn’t any documentation out on how this was going to work.  Salesforce just published the Developer Documentation around the Winter ’17 Preview, and now we can start see the features with more clarity.  So, let’s dive right into this new feature!

You can find the Developer Documentation here on this feature.

Pre-requisite: You must Enable Lightning Flow Runtime for Flows to be able to use this feature.  From Setup, enter Process Automation Settings in the Quick Find box, then select Process Automation Settings.  Select Enable Lightning Flow Runtime for Flows.  Save your changes.

How can you use the Two-Column Layout?

Through a URL Parameter into your Flow, just like you would the Record ID or another variable.  Take a look my post on How to write a URL for your Flow if you need a refresher here.  It is going to look like this:


If you’re dropping your Flow into the Lightning App Builder using a Flow Component, you can also control the Layout in that component.  Simply choose the Two-Column Layout in the Flow Component’s Layout selector.  This defaults to One-Column (as you would expect).


How does the Two-Column Layout work?

Very similar to the standard Page Layouts.  You can determine the order of the fields, and every field alternates from left to right.  Be warned, it can look somewhat funky when you have fields that are not all aligned.


Things to keep in mind…

The Layout is for ALL Screens in your Flow

Let me reiterate this.  When you select your Layout, this is for ALL Screens inside your Flow.  You simply can’t control the column layout at the Screen level.  Another thing to keep in mind, is you’re selecting the Layout when you’re using the Flow.  This is all done in the URL or in the individual Flow Lightning Component – not when you Save or Activate your Flow.

Only available with the new Lightning Skin

Your Flow can be viewed in both Single and Double Column layouts.  If you have a Flow exposed on a Visualforce Page, you will not be able to select Two-Column Layout (at this time).  Flow’s launched by Visualforce will not use the new Lightning Skin, and thus this feature is not available.


Tab-key Order not customizable

You’re unable to change user’s Tab-key Order in the Two-Column layout.  It is automatically set to Top-Down.  If you’re not quite sure what I mean, the Tab-key Order is something that you’ve see in every Section Properties in a Page Layout.  This is not a huge issue to me, but I think it could annoy your Power Users who use Tab-keys efficiently.



The Two-Column layout doesn’t care what the size of the user’s screen is.  Which means it is not mobile responsive.  This is something you’re reminded of in the Lightning App Builder through a Help Bubble, but not when you’re using a URL parameter.  Make sure you keep that in mind when you’re deciding to go with a Two-Column Layout.


Recap: The new feature of having Two-Column screens comes with some drawbacks.  We’re not able to control Screens separately inside one Flow.  Right now if you’ve got something that you want to be accessed through a URL button (and not a Visualforce Page housing the Flow), then this will be a great solution for you.  I am hopeful this is just the beginning and we’ll soon be able to customize this at the Screen level, but we’ll see with time if I’m being overly optimistic.

How to use Case Comments with Communities in the Service Console Feed View & Salesforce1

This past week I had someone who is looking to use Case Comments in the Service Cloud, but wanted it to be listed as an Action in the Feed.  I thought it would be a good use case of many different tools within Salesforce being used together.  I am looking at possibly doing this with code and basing it off this post, but for now I figured that I’de show you how without code.  Let me be clear that if you’re not using a Community that you can simply use the Internal Comments field instead without having to do anything.  The only negative of going with this solution is that you’re not going to have your Case Comment Chatter Post visible until your Chatter feed is refreshed, but that is something that also happens with the Internal Comments field.  The Case Comment record is visible instantly.  And this works nicely with Salesforce1.  With that said, let’s jump right in!

Automation Overview:

  1. Inputs for Case Comment received (Action)
  2. Process Builder triggered (Pass inputs into Visual Flow)
  3. Case Comment created in Flow

For this solution we have two different options in how we can do it architecturally:

  1. Record Create – Create new Custom Object
  2. Record Create – Create new Task Record
  3. Record Update – Use Custom Fields on Account/Opportunity

For me, because of not wanting to further complicate the Task Object and not wanting to add excess fields to the Case Object, I’m going to go with option 1 and create a new Custom Object.

How will we build this?

  1. Create the Case Comment Extension Object
  2. Create our Visual Flow to create the Case Comment
  3. Create our Process Builder to launch the Visual Flow
  4. Create our Action on the Case

For this solution we have two different options in how we can do it architecturally:

  1. Record Create – Create new Custom Object
  2. Record Create – Create new Task Record
  3. Record Update – Use Custom Fields on Account/Opportunity

For me, because of not wanting to further complicate the Task Object and not wanting to add excess fields to the Case Object, I’m going to go with option 1 and create a new Custom Object.

What fields do we need create in this Custom Object?

  1. Auto Number
  2. Case (Master-Detail)
  3. Comment (Long Text Area)
  4. Public (Checkbox) Note: this only applies if you have a Customer Community.


Let’s get our Flow created first since we can’t Activate the Process Builder without it  (Setup | Create | Workflows & Approvals | Flows).


The first step is going to be grabbing our Record Create.


We now need to create the variables we will use to create the Case Comment.

Case Id


IsPrimary (This is a BOOLEAN, not Text)




Lets make sure everything is correctly mapped inside our Record Create.


Great!  So lets hit OK and set this as our Starting Element.


Now lets drag in our Record Delete.  This is so that we don’t add useless data into Salesforce.


Create a variable for the Record Id of the Custom Object record we just created, when our Action is used.


Map it in our Record Delete.


Connect the elements together to finish our Flow.


And lastly we want to Save and then Activate our Flow!



Fantastic!  Now we need to setup our Process Builder that fires this Flow.  So lets go create a new Process Builder for this.  (Setup | Create | Workflows & Approvals | Process Builder)


We want the Process Builder to fire on our Custom Object that we created, Case Comment Extension, and we want it to fire only when a record is created.


We don’t need to set any criteria here, but to be safe let’s just make sure that we have a Case ID and Comment before proceeding.


Now we need to map the variables in our Flow to the Values in the Custom Object, using the Type Reference.


Hit Save, then Activate your Process Builder. Now, lets navigate to go create our Action.


Keep it on the default, Create a Record, and select Case Comment Extension (our Custom Object we created earlier).


Let’s make sure we turn off the Create Feed Item, so we don’t spam the Chatter Feed since the Case Comment itself will cause a Feed Item to be created.  Also, make sure we add in a nice Success Message and custom Icon to make the action look sharp!


Remove the Case Field and drag Public and Comment into the Action’s Page Layout.  Make sure you require the Comment field.


It will give you a small popup warning you about not having the Case field on the Layout, but you can ignore it and move on.


We now need to setup a Predefined Field Value for our Case field.


Set Case.Id to our custom Case field.


Now all that is left is for us to update our layout(s)!


And with that, lets take a look at the finished product!


Creating Your First Package in Salesforce

A few weeks back I decided to create a Package.  I had thought about creating one for months, but never invested the time into it.  It was way easier than I thought it would be!  If you’ve created a Change Set before, then you’re ahead of the game.  This blog post will hopefully give those of you who haven’t created your own Package the confidence and encouragement to!  If you’ve developed something that could be beneficial to other Admins, consider packaging it up and sharing it with the Community!


What types of packages are available for us?


Unmanaged Package

This is what you’ll see many of those Salesforce Labs and other free AppExchange Apps use.  By being Unmanaged, it gives the installer (Admin) full control of everything they installed.  It functions as if the Admin built it themselves.

Managed Package

This is what you’ll see an ISV Partner use.  The red section is their magic sauce, and they don’t want you to touch it.  This also allows them to Upgrade their package periodically with new enhancements and features.

(for additional details, please see the Salesforce documentation)

Should you set a Namespace?

If you’re going with the Managed Package, you don’t have a choice.  Managed Packages require a Namespace.  If you’re creating an Unmanaged Package, it is up to you!  The benefit for using the Namespace would be that you won’t have to worry about anyone having conflicting API Names in their Org.  If you choose to go without using a Namespace, the benefit for the Admin is that it really functions exactly as if they built it themselves.

Before adding a Namespace


After adding a Namespace



Creating your Package

Select New in the Packages section.

Hit New.jpg


  1. Pick your Package’s Name
  2. Make sure you put in a very good Description for your Package, so any Admin can quickly recognize what your Package is doing.  Don’t make another Admin’s life harder!
  3. Determine if you want to use a Configure Custom Link (Displays as a Configure link within Salesforce)
  4. Notify on Apex Error (enter the username of the person who should recieve an email if an exception occurs in Apex code that is not caught by the code)
  5. Decided if you want it to be Managed or Unmanaged

Creating Package

Add in your Components

This functions just like Building a Change Set.  Select New and then you’ll go through and choose the Component Type that you want to add to your Package.



The dependencies will automatically populate for you.

 The dependencies will automatically populate for you..jpg

Name your Version

When you’re ready, Select the Upload Button.

This will allow you to now choose a Version Name, Version Number.  You can optionally add in Release Notes, Post Install Instructions, and a Description to be shown after installation.  While the last three areas are optional, think about the Admins that will use your App and make sure you’re not leaving them in the dark on setting up and maintaining your Package/App.


You can optionally add Password protection to your package, require Features to be enabled, and Require Objects.  I am not covering this in detail, because Salesforce automatically detects the required pieces that are apart of your package.

Select Upload… and we’re all done!  Take a look at your Installation URL, you did it!  You can pass this URL to anyone that you want.  You could even look to get your Package added to the AppExchange!


If you ever want to remove your a Version from being available, just select the Deprecate button while clicked in on a Version.  This allows you to make sure nobody can download an older Version of your Package.

Recap: Creating a Package sounds crazier than it really is.  It is very simple to do and if you have an idea or solution that you think other Admins would benefit from, you can Package that up and share it with the Community!  It is important to remember to use Best Practices with your Packages, and to make sure your have clear and clean Documentation in your Package for the Admins that will use it.  Take the extra time to polish your solution.  That means plenty of Descriptions and hopefully some Post Install Instructions!

Five Best Practices for Building a Clean Visual Flow

We’ve all been there, where you’re learning to write your first Visual Flow.  The main thing we’re focused on is just making sure that it is functional.  That’s fine while you are in your Sandbox developing, but once you’ve got it working correctly you need to make sure your Flow follows these five best practices.

Elements are Organized

One of the top rules for writing code is using proper indentation.  David Liu (SFDC99) is known for his love (or OCD) of clean code.  Visual Flow’s equivalent to indentation is the alignment of the elements into a clean format.  Think of it like you’re having company over – you would make sure you cleaned your house up before they arrived.

Your Flow should be very easy for you to follow the Flow Elements from start to finish without having to strain your eyes.  Keeping it clean also lets your Flow be easier to make future updates to it.  You don’t have to take apart your Flow to make sure you didn’t miss anything on your update.  So, be sure you spend the extra minute or two to make sure your Flow is sharp looking!


Messy Flow


Sharp Flow

Naming Convention

In the developer realm, camel Case is the standard.  In Flow, we’re stepping into the developer world without really having to write code.  It obviously isn’t required that you use camel Case as your naming convention, but it is important that you follow a consistent naming convention.  If you don’t, your Flow will be much harder to read.


Variable Names

In addition to your naming conventions, you need to make sure your variable names make sense.  I have opened up way too many Flows that use variable names that are not clear. If someone has to do some detective work to figure out what your variable is doing, you need to rethink your variable naming.  Variable naming can often be hard to do correctly, because you have to summarize the function of the variable into a small concise variable.

DoCaseId — Don’tRecordId

Why? RecordId is very generic and does not tell me what Object it is referring to.  I would have to go find where the value was assigned to see the Object it is the Id for.  CaseId is clear and I don’t have to do any research to figure out what it is.

Fault Messages

When your Flow fails its important for everyone to be alerted.  If you’re a Solo Admin, then you can technically get away without using a Fault Message, because Salesforce’s Email Alert will go to you.  However, if you have more than one person developing in your Org, this is a requirement! By setting up a Fault Message, you can easily alert all of the Admins and Developers of the issue.

It is also important to use multiple Fault Messages inside your Flow.  You’re able to customize the Email being sent out to provide specific information that pertains to that particular part of your Flow.  This will help you as you troubleshoot your Flow.

Fault Message



Make sure you use Descriptions in your Visual Flow.  This goes along with having your Flow Elements all aligned and easy to read.  You want your Flow to be easily digestible.  It is important to not write blatantly obvious Descriptions, just to write them.  You want to make your Descriptions helpful.

Anytime you have to do something unique inside your Flow you should include a Description to explain what, and more importantly why.  An example would be when you use a Formula in your Flow.




Recap: Think long term when you’re building your Flows (or anything).  Just like you want to create a good User Experience for your End Users, make sure you create a good one for the Admins & Developers that are maintaining the Org.  None of these best practices require a significant amount of time to follow, and the benefits of having a clean Flow will be worth the extra effort!  And if you’re still reading, make sure you check out my The 6 Most Common Visual Flow Errors to Avoid.